At KEENShoes®, your satisfaction is our priority. We want you to love your shoes no matter where you are, whether hiking trails or exploring city streets. We offer easy returns and fast refunds if you’re not 100% satisfied with your purchase.

Return Eligibility

If you want to return an item within 30 days of delivery, you must do the following:

  • Original packaging, unused, and unwashed.
  • It is valid to show proof of purchase or order number.
  • We do not mark items as “Final Sale” or non-returnable

Note: Returns are not accepted for worn or damaged items.

How to Initiate a Return

  1. Mail us.
  2. You will need to enter your order number and email address.
  3. Return the selected item(s).
  4. Your reason for returning.

Refund Processing Time

Once your return is received and inspected:

  • Within 5–7 business days, approved refunds are processed.
  • Refunds are issued to your original payment method.

Once your refund has been processed, you’ll receive a confirmation email.

Return Shipping Costs

  • For most orders, return shipping is free.
  • Some promotional or international orders may be subject to a small return fee.

Exchanges

Want a different size, color, or model?

We offer free exchanges within 30 days!

Non-Returnable Items

We cannot accept returns for:

  • Gift cards
  • Final sale or clearance items
  • Products with visible signs of wear or damage
  • Customized or special-order shoes

Frequently Asked Questions (FAQs)

Is it possible to return KEEN shoes after wearing them once?

No. Returns of new shoes with their original box and tags are eligible for a refund if they are unworn and in new condition.

Can you tell me how long it takes KEEN to return items?

Your refund will be processed within 5–7 business days after we receive your return.

At KEENShoes.com, are returns free?

Yes, most domestic returns are free. If your order is international or promotional, you may be charged a small return shipping fee.

Is it possible to get a refund for damaged or defective shoes?

Send your order number and photos to support@keenshoess.com if you received a defective item. We’ll prioritize your return or replacement.

Need Help?

Our customer service team is here to assist you.
Email: support@keenshoess.com