With KEENShoes®, you receive performance footwear fast, reliably, and affordably. No matter if you’re ordering hiking boots, trail runners, or everyday walking shoes, our shipping process is transparent and secure.
Order Processing Time
Our order processing time ranges from 1 to 2 business days. If the order is placed on a weekend or holiday, it will be processed the next business day.
It may take up to three business days for processing to complete during high-demand periods (sales, holidays).
Where We Ship
We proudly ship worldwide.
Shipping Methods & Estimated Delivery Times
Most of the orders are shipped between 7 and 10 days. Currently, we offer free worldwide shipping.
✔️ All shipments include tracking information via email after dispatch.
Order Tracking
We will email you a tracking number as soon as your shoes are shipped.
Track your order by the given tracking company.
Delayed or Lost Shipments
If your order is delayed or missing:
- The first thing you should do is to check the link sent to your email with the tracking number.
- Contact our team at support@keenshoess.com if you haven’t heard anything in 5+ business days.
We’ll help you locate your package or resolve the issue as soon as possible.
Frequently Asked Questions (FAQs)
Are you able to ship to the USA for free?
Yes! All U.S. orders qualify for free standard shipping.
Is it possible to upgrade my shipping to express after I place my order?
If your order hasn’t shipped yet, contact us at support@keenshoess.com. we’ll accommodate.
How can I track my KEEN order?
Once your order has been dispatched, you will receive an email with a tracking number. You can track your order’s progress using it.
Do you ship to P.O. Boxes or APO/FPO addresses?
Yes, we ship to most P.O. Boxes as well as APO/FPO addresses through the US Postal Service. Delivery may take longer.
Questions?
Need more information about your shipment?
Email: support@keenshoess.com